IT Service Management
With the continued growth and importance of information systems and IT service management (ITSM), IT organizations must continually address the need for increased process interaction and operational optimization. To be effective, IT departments must continually demonstrate that they have formalized internal policies and procedures capable of meeting or exceeding internal and external client interaction.
Kilan Solutions IT Service Strategy Development (SSD) process provides guidance and support throughout the service lifecycle, including service design, service transition, service operation and continual service improvement. We work with your organization to develop organizational strategies necessary to address and enhance existing synergies between IT and business disciplines.
Kilan’s strategic evaluation of existing organizational assets, resources, culture and service strategies leads to the identification of enhancements capable of increasing performance and the definition of the Critical Success Factors (CSF) that impact customer requirements, business trends, competition, best practices, technologies and sourcing strategies.
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